Privacy Policy & Cookie Disclosure
Effective & Last Updated: October 2026 · UONEDU — Udruženje online edukatora
1. Introduction & Data Controller
This Privacy Policy explains how UONEDU – Udruženje online edukatora (Association of Online Educators), located at Zlatnih Ljiljana 41, 71240 Hadžići, Sarajevo Canton, Bosnia and Herzegovina ('UonEdu', 'we', 'us', or 'our'), collects, uses, stores, and protects your personal information when you visit https://uonedu.org or use our online tutoring platform and educational services.
2. Information We Collect
We collect information you provide directly when creating an account, booking lessons, applying as a tutor, or contacting support—such as your full name, email address, phone number, profile biography, and billing details. We also automatically collect technical usage data, IP addresses, browser type, device identifiers, and interaction logs to maintain platform security and improve educational user experience.
3. How We Use Your Information
We process personal data to: (a) facilitate 1-on-1 online lessons between students and verified tutors; (b) process secure payments and issue invoices; (c) send lesson reminders, scheduling notifications, and support responses; (d) maintain platform safety, prevent fraud, and comply with applicable legal obligations; and (e) analyze aggregated usage trends to enhance our educational content and curriculum.
4. Cookies, Google AdSense & Third-Party Advertising
We use essential cookies to authenticate user sessions and remember preferences, as well as analytics and advertising cookies. Third-party vendors, including Google, use cookies (such as the DoubleClick DART cookie) to serve ads based on a user's prior visits to our website or other websites on the internet. Google's use of advertising cookies enables it and its partners to serve personalized or non-personalized advertisements to our visitors. Users may opt out of personalized advertising at any time by visiting Google Ads Settings (https://adssettings.google.com) or by visiting https://www.aboutads.info.
5. Data Sharing & Third-Party Service Providers
We do not sell your personal information to third parties. We share necessary data only with trusted infrastructure and service partners required to operate UonEdu, including Stripe (for PCI-DSS compliant payment processing), Zoom (for live 1-on-1 virtual classrooms), Vercel Analytics (for aggregated traffic metrics), and Google AdSense (for displaying compliant website advertisements). We may also disclose data when required by law or court order.
6. Data Retention & Security
We retain personal information only for as long as necessary to fulfill the educational and contractual purposes outlined in this policy or as required by tax and accounting regulations. We implement industry-standard technical safeguards including HTTPS/TLS encryption, hashed credentials, and strict access controls. You may request account deletion at any time.
7. Your Privacy Rights (GDPR & International Standards)
Depending on your jurisdiction, you have the right to request access to your personal data, rectify inaccurate information, request erasure ('right to be forgotten'), restrict or object to processing, and request data portability. You also have the right to withdraw consent for marketing or personalized advertising cookies at any time.
8. Contact Our Data Protection Team
If you have questions about this Privacy Policy, cookie usage, or wish to exercise your data protection rights, please contact us by email at uonedu.online@gmail.com, by phone/WhatsApp at +387 61 437 313, or by mail at: UONEDU – Udruženje online edukatora, Zlatnih Ljiljana 41, 71240 Hadžići, Sarajevo Canton, Bosnia and Herzegovina.